Last updated: October 27, 2026
Thank you for shopping with Kin Love. We carefully select our clothing and accessories, including limited in-stock styles and special-order pieces sourced from South Korea. Please review each item's description, measurements, colours and availability before placing your order.
Regular-Priced, In-Stock Clothing — 7-Day Store Credit
We accept return requests for regular-priced, in-stock clothing that is not marked Final Sale within 7 days of delivery. Eligible returns are issued as Kin Love store credit only, not a refund to the original payment method for a change of mind.
Items must be unworn, unwashed, unused and undamaged, with their original tags and packaging, and accompanied by proof of purchase. All returns require prior approval. We will issue store credit after the returned item is received and inspected.
Customers are responsible for return postage for eligible change-of-mind returns. Original shipping fees are not refunded for change-of-mind returns. These conditions do not affect remedies required by applicable law.
Final Sale Items
The following items are Final Sale and cannot be returned or exchanged for change of mind, size or fit preference:
- Pre-order and special-order items
- Knitwear, sweaters and cardigans
- Accessories, including hats and caps
- Discounted or sale items
- Any other item clearly marked Final Sale on its product page
Final Sale restrictions do not affect your statutory rights regarding defective, incorrect or otherwise non-conforming goods.
Damaged, Defective or Incorrect Orders
If your item arrives damaged, defective, or different from what you ordered, please contact us promptly with your order number, a description of the problem and clear photos. We will review the issue and offer a suitable remedy in accordance with applicable consumer protection laws.
Order Cancellations
Pre-order and special-order purchases cannot be cancelled after an order has been placed and confirmed for personal reasons, including a change of mind, selecting the wrong size or colour, or no longer wanting the item. Please review the product details before ordering.
For in-stock orders, please contact us promptly if you wish to request a cancellation before dispatch. Such requests are reviewed individually and cannot be guaranteed. After dispatch, eligible change-of-mind returns follow the rules above.
Nothing in this cancellation restriction affects rights required by applicable consumer protection law, including any right to cancel or obtain a refund if goods are not delivered within the period required by law, are defective, are incorrect, or were materially misrepresented.
Pre-orders & Fulfilment
Pre-order items typically have an estimated dispatch time of 2–3 weeks unless the product page states otherwise. This is an estimate, not a guaranteed delivery date. If we cannot fulfil your order or delivery is materially delayed, we will contact you regarding your options and any rights available under applicable law.
How to Request a Return
Please use our Contact page to submit your order number and return request within the applicable timeframe. Do not mail anything back before receiving written approval and return instructions. Returns are handled by mail only; we do not offer home or in-person returns.
Nothing in this policy limits or excludes any non-waivable rights or remedies under applicable consumer protection laws.